Contact support
How to reach us, what to include, and how we confirm it’s you.
Open a ticket in the Kizzy Discord at discord.gg/kizzyapp, use the chat in the app, or email support@kizzy.io.
Our assistant replies first, usually within a couple of minutes. When a person needs to step in, they usually reply within 2 to 4 hours at quieter times, and later when it's busy.
Include these, and we can usually help in one reply
- what happened, and when
- the email on your Kizzy account
- the amount, if it's about money
- the transaction hash for a deposit or withdrawal, or the ticket ID for a bet
- a screenshot, if you have one
How we confirm it’s you
If you're signed in to the app when you open a chat, we can usually see your account straight away. For some requests, and for larger accounts, we may ask for one more detail: your Kizzy deposit address from the Deposit page, a wallet you've deposited from or withdrawn to, or the amount and date of a recent deposit.
Staying safe
Kizzy staff will never message you first, never ask for your seed phrase, private key or password, and never ask you to send funds anywhere to "verify" your account. If someone does, it isn't us. Report it in the Discord.
Partnerships, press, jobs or a security issue?
Open a ticket too, and choose Business.